About us

Role Purpose Statement

We are seeking a dynamic and experienced Senior Operations Manager to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service.

The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence. If you enjoy owning outcomes, developing leaders, and driving continuous improvement at scale, this role was built for you.

Main Accountabilities

Business Strategy, Policies, and Tools

• Lead the execution of CSC planning, ensuring seamless implementation and alignment with organizational goals.
• Enforce compliance with corporate policies and CSC directives, maintaining adherence to regulatory and company standards.

Managing Business

• Provide data-driven insights to support the development of the annual business plan and budget for the CSC.
• Implement short-term operational planning, ensuring cross-functional coordination and timely corrective actions in case of deviations.
• Oversee the economic and operational performance of the CSC, ensuring efficient management in line with corporate frameworks and evolving market demands.
• Optimize the deployment of human, technical, and material resources, ensuring productivity and operational excellence.
• Ensure timely procurement and availability of materials required for seamless CSC operations.
• Standardize work methods in alignment with company protocols and customer contractual obligations.
• Initiate and oversee Capex requests, ensuring strategic investments align with business needs and growth objectives.
• Drive continuous process optimization, identifying and implementing efficiency-enhancing initiatives.
• Ensure full compliance with safety, health, environmental, and quality regulations, adhering to both corporate policies and local regulatory requirements.
• Foster clear communication and collaboration across all internal and external stakeholders to ensure operational synergy.

Knowledge, Skills and Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.
• In addition, five to seven years of experience in related field required 
• Proven track record of driving operational efficiencies and implementing process improvements.
• Strong leadership, communication, and stakeholder management skills.
• Experience in financial planning, budgeting, and cost control.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
• Proficiency in operational tools and technology, including ERP systems and data analytics platforms.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.