About us

Role Purpose Statement

The Operations Manager will provide leadership across operational areas, supporting day-to-day execution, problem resolution, and overall performance.

This role requires a strong, well-rounded operator who can adapt to business needs, lead teams effectively, and drive results in a fast-paced environment.

The ideal candidate is a proactive leader capable of stepping into various operational functions and delivering immediate impact.

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
• Investigate customer quality issues, develop and implement corrective actions
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Attend the daily operations briefing
• Ensure par levels of customer inventory and customer specific goods 
• Provide data for the development of an annual business plan and budgeting for the department
• Ensure optimal deployment of human, technical and material resources in the department
• Initiate and control continuous optimization of processes
• Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
   

Knowledge, Skills and Experience

• Three to five years of management experience in large-scale operations such as culinary production, logistics, warehouse, or similar
• Experience in using and managing Variable Production Systems and schedules 
• Strong presentation, communication, training and interpersonal skills
• Proven success in improving work processes and leading change in a complex, fast environment
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Good knowledge of Microsoft Office and Windows-based computer application
• Experience working in high-pressure, time-sensitive environments
• Exposure to process improvement or continuous improvement initiatives
• Experience developing or improving operational processes and SOPs
• Experience managing both salaried and hourly employees, including frontline supervisors with an oversight of 30+ team members in department