About us

Role Purpose Statement

We are seeking a detail-oriented and highly organized Information Services Coordinator (Production Coordinator) to join our team.

This role is critical to ensuring the accurate and timely processing of airline customer orders while supporting daily production operations.   

You must be able to work 6pm to 2am and will have 2 consecutive days off.

Main Accountabilities

 What You’ll Do
•    Coordinate / participate in daily area / department F2F
•    Manually add flights and meal service codes to CBase
•    Audit, print, sort, and deliver flight meal reports/diagrams to in-house station
•    Communicate up-to-date flight and meal information via email, phone, or two-way radio to required departments 
•    Ensure work group members have stations properly set up at start of shift, and during shift
•    Monitor and ensure Gold Standards are properly utilized
•    Monitor and ensure all food items are properly dated and rotated per FIFO standards
•    Monitor all work group members report for shift on time
•    Monitor all work group members to ensure proper equipment and uniform attire standards are followed
•    Create and maintain department production paperwork and other duties as assigned
•    Assist in the implementation of all LEAN processes, and ensure continuation of process throughout department
•    Verify daily operational data and update appropriate databases as required
•    Ensure compliance with all government regulatory agencies standards (FDA, USDA, OSHA, EPA, DOT, and HACCP).  Ensure all logs are properly completed and maintained within department
•    Monitor and review Internal Feedback Loop (IFBL) and all customer flight attendant comments information with work groups

Knowledge, Skills and Experience

•    High school diploma or general education degree (GED)
•    1-3 years of administrative experience
•    Knowledge of airline specific database systems (i.e. LINK, CBASE, ACE)
•    Strong sense of urgency and problem solving skills
•    Ability to handle multiple tasks with attention to detail in a high stress environment
•    Verbal/written communication skills
•    Strong interpersonal skill with the ability to interact and lead multi-cultural work group
•    Basic knowledge of Microsoft Office programs
•    Organized and detail-oriented
•    Basic math skills (addition, subtraction, multiply, and divide)
•    Must be available to work nights, weekends, and holidays as needed