About us

Role Purpose Statement

This is a highly visible, hands-on leadership opportunity for someone who enjoys being on the floor, engaging with frontline teams, and solving real-time operational challenges.

As a Transportation/Ramp Operations Supervisor, you will oversee and coordinate all ground-level activities related to aircraft catering and loading operations. This role is responsible for monitoring safety, service, and operational performance while leading by example to foster a culture of accountability, teamwork, and continuous improvement.

The ideal candidate thrives in a fast-paced, high-pressure, and time-sensitive environment and has at least two years of progressive leadership experience in transportation, logistics, distribution, warehouse, or ramp operations. Success in this role requires experience leading union and/or hourly workforces, safety focused, strong employee engagement and performance management skills, and proficiency with workforce management, scheduling, and reporting systems. 

Schedule Flexibility Required

As a 24/7 operation, supervisors must be flexible and available to work potential shifts, including:
•    3:00 AM - 11:30 AM
•    9:00 AM - 5:30 PM
•    11:00 AM - 7:30 PM
•    7:00 PM - 3:30 AM

Main Accountabilities

Supervisor Responsibility

•    Oversees daily ramp operations, including loading and unloading of catering equipment and supplies.
•    Manages ramp personnel, including scheduling, training, and performance management.
•    Ensures compliance with all safety regulations, including OSHA, FAA, and TSA guidelines.
•    Conducts regular safety inspections and training sessions.
•    Coordinates with flight operations and catering teams to ensure timely and accurate loading of aircraft.
•    Monitors and optimizes ramp efficiency, including equipment utilization and workflow.
•    Resolves operational issues and problems in a timely and effective manner.
•    Maintains accurate records and reports on ramp activities and performance metrics.
•    Collaborates with other departments to ensure smooth operations and customer satisfaction and other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

•    Previous experience in ramp operations, distribution, logistics or a related field.
•    Strong leadership and supervisory skills required
•    In-depth knowledge of aviation safety regulations and procedures.
•    Excellent organizational and time management skills.
•    Ability to work under pressure and meet tight deadlines.
•    Strong problem-solving and decision-making abilities.
•    Valid driver's license and ability to operate ground service equipment.