About us

Role Purpose Statement

The QA Production Supervisor is responsible for overseeing the daily production, quality, food safety, and presentation of sandwiches and other ready-to-eat retail food products. This position ensures that all products are produced according to customer specifications, company standards, food safety requirements, recipes, portion controls, and established production schedules.

Main Accountabilities

QA/ Supervisor

• Supervise and perform quality inspections throughout the retail food production process.
• Verify product appearance, portion size, ingredients, packaging, labeling, and overall quality.
• Ensure all products meet customer and company specifications before being released for distribution.
• Monitor food temperatures and ensure proper cold-chain control.
• Verify expiration dates, lot codes, and proper FIFO/FEFO rotation.
• Immediately identify, isolate, and report products that do not meet quality or food-safety requirements.
• Ensure compliance with HACCP, GMP, sanitation, allergen-control, and food-safety procedures.
• Complete required QA checks, logs, and documentation accurately and on time.

Production Supervision

• Lead and supervise employees assigned to sandwich and retail food production.
• Ensure employees follow recipes, production specifications, portion requirements, and work instructions.
• Assign daily tasks and monitor production progress against the schedule.
• Ensure adequate staffing and productivity throughout the shift.
• Train, coach, and provide feedback to employees regarding quality, productivity, food safety, and work performance.
• Monitor employee attendance, performance, and compliance with established procedures.
• Escalate staffing, equipment, material, or production issues to management as needed.

Product & Process Control

• Inspect raw materials and ingredients before and during production.
• Ensure correct ingredients are used and properly handled.
• Verify sandwich assembly, portioning, sealing, labeling, and packaging.
• Conduct finished-product inspections before shipment.
• Monitor product waste, rework, and quality defects and identify opportunities for improvement.
• Maintain a clean, organized, and audit-ready production area.

Leadership & Corrective Action

• Investigate quality issues and assist with root-cause analysis.
• Implement and follow up on corrective actions.
• Communicate quality concerns promptly to Production Management and QA Management.
• Conduct routine production-area audits and follow up on identified deficiencies.
• Reinforce accountability and ensure employees understand and follow food-safety and quality expectations.
• Support customer audits, internal audits, and regulatory inspections

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge required
• In addition, one to three years of related work experience required
• Problem solving and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications