About us

Role Purpose Statement

Are you ready to take on a dynamic leadership role with one of the world's largest airline catering and hospitality providers?
 

SkyChefs is seeking a passionate, results-driven Operations Manager who thrives in a fast-paced production environment and excels at leading diverse teams focused on delivering exceptional products and service to our airline customers.

As an Operations Manager, you will oversee all aspects of daily operations within our Customer Service Center (CSC), ensuring the safe, efficient, and timely production and delivery of products while maintaining the highest standards of quality, safety, and customer satisfaction.

This is a highly visible leadership role where you will drive operational excellence through employee engagement, performance management, process improvement, and safety leadership. Your ability to motivate, develop, and inspire team members will be critical to achieving operational goals and fostering a culture of accountability, collaboration, and continuous improvement.

At SkyChefs, our people are our greatest asset. We are looking for a leader who embraces our values, champions employee development, and creates an environment where individuals and teams can perform at their very best.

Main Accountabilities

Operational Leadership
•    Direct and lead multiple dynamic teams across all operations,  supervisors, production employees, etc.
•    Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
•    Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
•    Lead root-cause investigations for service or quality issues and implement corrective actions
•    Maintain an ongoing, positive and pro-active relationship with all internal and external customers
•    Provide data for the development of an annual business plan and budgeting for the departmen
 
 
 
Compliance & Safety
•    Ensure full compliance with FDA, USDA, OSHA, HACCP, GQS, and airline-specific requirements
•    Champion a culture of safety and accountability across all ramp teams
•    Attend daily operational briefings and provide insight on shift performance
 
Resource Optimization
•    Manage inventory levels for customer-specific equipment
•    Oversee deployment of staff, equipment, and materials to meet operational demands
•    Support annual budgeting, business planning, and performance tracking
 
 
Leadership Responsibilities
•    Lead, coach, and develop a high-performing team aligned with company values
•    Manage performance through the Global Performance System (GPS)
•    Foster a culture of teamwork, respect, and continuous improvement
•    Support initiatives in Lean Manufacturing, Quality, Safety, and Operational Excellence
•    Ensure the department is organized, staffed, and supported to meet business goals

Knowledge, Skills and Experience

•    Minimum 5-7 years of progressive leadership experience in operations management, manufacturing, food production, logistics, distribution, airline catering, or a related field.
•    Proven success managing multiple departments and large frontline teams in a fast-paced operational environment.
•    Strong leadership skills with a hands-on management style and the ability to drive accountability, performance, and employee engagement.
•    Excellent verbal and written communication skills, with the ability to effectively interact with employees, customers, vendors, and executive leadership.
•    Professional presentation, interpersonal, and relationship-building skills.
•    Experience with workforce planning, production scheduling, staffing management, and operational performance metrics.
•    Demonstrated ability to identify operational inefficiencies and implement continuous improvement initiatives.
•    Knowledge of food manufacturing, airline catering, aviation operations, or other high-volume production environments is highly preferred.
•    Strong analytical and problem-solving abilities with the capacity to make sound decisions in a dynamic environment.
•    Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and Windows-based applications.
•    Experience using ERP, production planning, workforce management, or operational reporting systems is a plus.
•    Bachelor's degree in Business, Operations Management, Supply Chain Management, or a related field preferred; equivalent combination of education and experience will be considered.
 
 
Preferred Leadership Competencies
•    Strategic Thinking
•    Operational Excellence
•    Team Development and Coaching
•    Change Management
•    Customer Focus
•    Continuous Improvement
•    Safety and Regulatory Compliance
•    Cross-Functional Collaboration