About us

Position Overview

The General Manager – Airline Catering Operations is responsible for leading the day‑to‑day operations of a medium-to-large‑sized, dynamic Customer Service Center (CSC)/kitchen facility, overseeing approximately 300 employees and managing a $50M P&L at our growing Denver facility. This role ensures strong operational execution across all core functions, including Procurement, Production, Logistics, Human Resources, Finance, Quality, and Customer Service.

This leader drives operational performance, supports financial objectives, builds and maintains key airline relationships, and ensures alignment with regional strategies, safety requirements, and compliance standards.

Success in this role requires a leader who is both strategic and deeply hands‑on. Someone who is present on the floor, engaged with teams, and consistently involved in day‑to‑day operations to ensure excellence at every level. You will inspire through visibility, lead through action, and partner closely with employees to deliver exceptional results.

The General Manager will continue strengthening our performance‑driven culture, enhancing our airline partnerships, and setting a benchmark for service, quality, and innovation within the airline catering industry

• Location: This is an onsite position located close to Denver International Airport 
• We are a 24/7, 365 operations driven environment 

Main Accountabilities

Business Strategy and Policies

• Define and lead the CSC’s strategic direction through regular business reviews, alignment with corporate priorities, and competitive benchmarking to strengthen local market position.
• Foster strong customer relationships through ongoing engagement, service alignment, and proactive resolution of issues to ensure long-term partnership and satisfaction.
• Manage retail operations by executing commercial targets, monitoring performance metrics, and adjusting product assortment and pricing strategies, to ensure site-level profitability and alignment with brand and customer expectations.
• Co-lead facility management, investments, expansion, and operational allocation by overseeing infrastructure assessments, evaluating ROI for capital projects, and coordinating with engineering and logistics teams, to ensure capacity readiness and operational efficiency.
• Identify opportunities for innovation and efficiency through site-level process improvement initiatives, deployment of lean tools, and adoption of new technologies.

Managing Business

• Oversee site-level financial and operational performance through KPI monitoring, root cause analyses, and implementation of corrective measures to meet or exceed targets.
• Lead resource planning, cost optimization, and investment prioritization to ensure sustainable, efficient operations.
• Ensure resource and investment optimization by leading regional CAPEX planning, workforce planning coordination, and strategic supplier negotiations, to drive economies of scale, reduce costs, and maximize return on investment.
• Manage the full regional P&L by consolidating financial performance data, reviewing variances, and implementing corrective actions, to achieve or exceed budgeted financial results while ensuring sustainable operations.
• Ensure regulatory compliance and safety by deploying and auditing global standards (GQS, HACCP), and leading preventive campaigns and corrective actions.
• Navigate complex labor environments by implementing national and local union agreements, supporting HR in dispute resolution, and maintaining constructive labor relations.
• Ensure implementation of national union agreements at the site level by applying collective bargaining terms, supporting training for HR and operational leaders, and addressing labor-related issues in coordination with regional HR, to maintain compliance and effective employee relations.

Leadership

• Build and maintain a high-performing leadership structure by developing direct reports, ensuring robust succession planning, and promoting cross-functional collaboration.
• Promote employee engagement through regular communication, structured feedback mechanisms, and actions aligned with engagement results.
• Support regional leadership development by identifying talent for mobility and preparing the next generation of leaders through coaching and development plans.
• Promote compliance and operational excellence at the site level by coordinating internal audits, supporting external inspections, and executing crisis preparedness activities, to ensure regulatory adherence and mitigate operational risk.

Knowledge, Skills and Experience

• Bachelor's degree in Business Administration, Supply Chain Management or related field (Master's degree preferred) 
• Minimum 10 years of operations leadership experience, ideally within large-scale, complex production environments 
• Airline or aviation operations industry experience a plus 
• Hands-on experience managing costs across the supply chain from procurement through production. 
• Experience leading digitalization projects, such as implementing new systems, automation tools, or data-driven solutions to improve operational performance and customer experience
• Working knowledge of lean tools, quality systems, and unionized environments
• Strong interpersonal and communication skills