About us

The Opportunity

As a Quality & Food Safety Supervisor, you'll be at the forefront of ensuring every meal meets the highest standards of quality, safety, and accuracy before reaching airline customers. In this dynamic leadership role, you'll partner closely with operations, quality, and leadership teams to uphold food safety programs, drive compliance, support audits, coach employees, and champion continuous improvement initiatives.

This is a highly visible, hands-on role where you'll lead from the front. You'll spend time on the production floor engaging with teams, solving real-time challenges, and helping deliver exceptional service while ensuring regulatory and customer expectations are consistently exceeded.

Why You’ll Love Working With Us

• Career Growth: We invest in your professional development and offer clear pathways for advancement.
• Competitive Salary + 401(k) Match – Secure your financial future
• Day 1 Benefits – Medical, Dental, Vision, Life Insurance, AD&D
• Tuition Reimbursement – Invest in your professional development
• Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that’s setting new standards in airline hospitality.
• A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence.
• Paid Time Off – Vacation, Sick Leave, and Holiday Pay
• Exclusive Perks – Membership to American Airlines Credit Union

Main Accountabilities

    • Make sure food and equipment are prepared correctly and delivered on time for every flight
    • Ensure daily compliance with food safety and quality standards, including FDA, USDA, HACCP, and company guidelines
    • Investigate quality or customer issues and help implement solutions to prevent repeat concerns
    • Support ongoing improvements to processes, safety, and productivity
    • Supervise daily activities within your assigned area and lead regular team meetings
    • Schedule and manage staffing to meet productivity goals while controlling overtime
    • Train and coach employees on food safety, hygiene, and proper handling procedures
    • Partner with site leadership to stay audit‑ready at all times
    • Keep documentation current and follow up on corrective actions
    • Lead by example, reinforcing company values, teamwork, and accountability
    • Participate in company programs focused on quality, safety, and continuous improvement
 

Knowledge, Skills and Experience

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred 
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred
• One to three years of related work experience required in the food safety area
• Proven analytical and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve budget
• Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
• Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.

COMPENSATION

The base salary offered will be determined based on a variety of factors, including relevant experience, skills, qualifications, education, and geographic location, where applicable.  This position is also eligible to participate in our annual incentive program based on financial and operational performance and is targeted at 7% for this role.