About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Quality Assurance Manager is responsible for ensuring all food products meet regulatory, customer, and company food safety and quality standards. This role leads the implementation, monitoring, auditing, and continuous improvement of the facility's food safety and quality management systems within the Customer Service Center (CSC). This role serves as the site leader for food safety and quality assurance, ensuring product integrity, regulatory compliance, and customer satisfaction across all production operations.

Key responsibilities include developing, deploying, and maintaining the facility's preventive food safety program, including policies, standard operating procedures (SOPs), hazard analyses, HACCP plans, prerequisite programs, allergen management, traceability and recall procedures, and required documentation. The position also oversees employee training and compliance activities to ensure food safety standards are consistently followed.

 

The Manager ensures compliance with FDA, USDA, federal, state, and local regulations, customer requirements, and corporate quality standards. They are responsible for evaluating program effectiveness, conducting audits, maintaining accurate records, implementing corrective actions, and ensuring FDA FSMA preventive controls are properly executed and sustained throughout the operation.

• Core Focus Areas:

  • Food Safety & Quality Management Systems
  • HACCP and Preventive Controls Programs
  • FDA, USDA, FSMA, and Regulatory Compliance
  • Internal and External Audits
  • Corrective and Preventive Actions (CAPA)
  • Training and Employee Development
  • Allergen Management, Traceability, and Recall Readiness
  • Continuous Improvement and Risk Mitigation

 

Main Accountabilities

Responsibilities

• Ensure compliance with regulatory requirements Food and Drug Administration (FDA) such as federal regulation, local regulation, United States Department of Agriculture (USDA), customer specifications and corporate food safety and quality standards, regional food safety and quality standards, taken appropriate corrective actions when needed.
• Manage the food safety program and ensures that FDA FSMA preventive controls are effective and proper records are maintained.
• Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations.
• Conduct monthly-required assessments of the food safety program to ensure compliance.
• Conduct routine microbiological testing as defined by food safety program.
• Review and analyse weekly food safety documents including HACCP logs.
• Utilization of the checklists to determine consistent fulfilment of required food safety program.
• Support CSC leadership with inspection/audit readiness; coach CSC before, during and after all external, food safety, quality and sanitation inspections/audit.
• Supervise pest control program and contract services and suppliers related to the food safety program.
• Conduct appropriate investigations regarding food safety matters and support CSC management in providing detailed information to the customers.
• Perform and document periodical checks on products and services to ensure quality standards are met.
• Interface with functional areas (Operations, Production, Sales, and HR), Regional Quality Team, other quality managers to ensure sustainability of the food safety program.
• Establish and maintain effective working relationships with internal stakeholders across all functions and suppliers, customers and regulatory authorities.

Reporting

• Monitor and prepare reports for the food safety and quality management system.
• Insertion of monthly-required data in the company web based portal.
• Collect and monitor all food safety and quality documents (e.g. environmental monitoring, sanitation verifications, chef table, portion control, equipment handling, ramp-on time and safety performance)
• Keep manuals and documentation updated and implement new procedures and rules in a timely manner.

Leadership

• Possess excellent verbal and written communication skills, including the ability to communicate professionally in person, by phone and through email.
• Must be able to work in a fast-paced environment while interacting with staff at all levels, and remaining positive, proactive and resourceful.
• Demonstrates initiative and the ability to work efficiently and independently.
• Able to read and understand food safety and quality reports and take appropriate action.
• Must possess a high level of accuracy, attention to detail and is well organized.
• Recruit, on-board, develop, coach, train, support, and evaluate the performance of the Food Safety staff.
• Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety
   

Knowledge, Skills and Experience

 

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology or related fields.
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP) 
• Five or more years of experience in Food Safety roles with a minimum of 2 years management experience.
• Technical proficiency in the areas such as of food microbiology, food chemistry, food safety, and food regulations.
• Proven understanding of government regulations in relation to food processing as FDA FSMA, Current Good Manufacturing Practices (cGMP), HACCP regulations and USDA.
• Proven analytical and leadership skills.
• Strong interpersonal and communication skills.
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Excellent verbal, written and organizational skills that combines with an aptitude for multi-tasking.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud based systems.