Job Title: Supervisor Operations - Cold Food
Job Location: Des Plaines-USA-60016
Work Location Type: On-Site
Salary Range: $59,796.82 - 74,746.03
About us
Role Purpose Statement
Responsible for overseeing cold food production operations in a high-volume airline catering environment, ensuring all meals are prepared, assembled, and delivered on schedule to support more than 180 flights daily. Manages production teams by assigning tasks, monitoring performance, and holding team members accountable for meeting quality, safety, and productivity standards.
Demonstrates strong time management skills and a thorough understanding of airline catering requirements, recognizing that on-time food production is critical to preventing flight delays. Regularly walks the production floor to observe workflow, address operational challenges, ensure compliance with procedures, and maintain efficient production processes. A driven and results-oriented leader with proven supervisory experience, focused on team performance, operational excellence, and customer satisfaction.
Main Accountabilities
Supervisor Responsibility
- Responsible for supervising the Cold Food Department and working closely with other department leaders
- Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
- Conduct daily work group meetings
- Maintains all financial goals related to material, productivity, overtime, and labor goals
- Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
- Document and follow up on all department processes in order to implement improvements
- Other duties as deemed necessary
Key Competencies
- Airline Catering Operations
- Team Supervision & Leadership
- Employee Accountability
- Production Planning & Coordination
- Time Management
- Quality & Food Safety Compliance
- Performance Monitoring
- Workflow Optimization
- Meeting Critical Flight Deadlines
- High-Volume Production Environment
- Continuous Floor Presence & Observation
- Problem Solving & Decision Making
Knowledge, Skills and Experience
- Associates/Bachelor’s degree or equivalent experience
- In addition, one to three years of supervisory experience in a food production and restaurant or catering environment or equivalent experience
- Food handling and food safety knowledge experience
- Must have strong and effective leadership and communication skills and the ability to successfully manage a staff of 20+ hourly employees
- Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
- Ability to give negative and positive feedback to employees on a daily basis
- Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
- Excellent verbal, written and organizational skills required along with the ability to multi-task
- Good knowledge of Microsoft Office and Windows-based computer applications
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.