About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

The Airline Coordinator is responsible for performance of daily quality checks for key international flights, both in-house and on the field.

Main Accountabilities

(Responsible for all aspects of catering flights to include:)
•    Maintain effective communication and coordination with and between LSG Sky Chefs’ management and Customer Service personnel and airline ramp and operations personnel
•    Assign and dispatch drivers. Reassign as necessary
•    Stay informed of flight activity, schedule and gate changes and act accordingly
•    Ensure timely and safe catering of all flights
•    Troubleshoot and resolve issues and elevate to managements as needed
•    Keeps management informed of area activities and of any significant problems
•    Assumes other related duties as required or assigned
•    Daily use of various quality forms for AA, and report daily feedback of all AA flight checks discoveries
•    Ensure compliance with customer specifications, quality standards, FDA, HACCP, SOP and other regulations
•    Ensure on-time delivery and accurate production and/or catering of all flights
•    Monitor and assist in ensuring compliance with HACCP and ramp safety SOP
•    Perform other duties as assigned
•    Must be able to work a 24/7 work schedule in order to ensure customer requirements and needs
 

Knowledge, Skills and Experience

•    Must be able to read, write, and speak English
•    Strong analytical, verbal, written, interpersonal and organizational skills
•    Must be able to interpret and comprehend Menu and Flight Galley Specifications
•    Must possess interpersonal communication and customer service and high level of professionalism
•    Must be able to apply safety standards and guidelines: follow all Ramp Safety, AOA Safety & Security Rules and Regulations
•    Must be able to work in extreme heat and/or cold environment
•    Must be able to walk/stoop/bend/stand for entire work shift
•    Must have good organizational skills and adaptable to frequent changes
•    Must be able to use fingers & hands to handle equipment
•    Must be flexible to work in a 24/7 environment (including nights, weekends, holidays subject to change)

•    High School Diploma or equivalent
•    Must have valid driver’s license with safe driving record; CDL a plus
•    Must successfully complete on-the-job driver training program and obtain a SIDA and Customs Seal
•    Must be in current position for 60 days. Good attendance record
•    Must have ability to work under pressure while maintaining composure
•    Must be a team player, with the ability to work a flexible schedule