About us

Role Purpose Statement

As a Flight Coordinator, you’ll serve as the critical connection between our operations team and airline partners, ensuring every flight is accurately catered, properly documented, and delivered on time. This role is ideal for someone who is highly organized, thrives in a fast‑paced environment, and enjoys solving problems in real time to keep flights running smoothly.

Main Accountabilities

(Responsible for all aspects of catering flights to include:)

• Monitor and manage flight schedules to ensure timely catering delivery.
• Ensures catering counts, special meals, and documentation are accurate every time.
• Communicate real-time updates on gate changes, delays, and cancellations to drivers and internal teams.
• Act as the primary contact for airline partners, providing accurate and timely information.
• Coordinate with ramp personnel to resolve last-minute issues quickly.
• Track and update flight details, including gate assignments and routing changes.
• Prepare and submit reports for airline customers.
• Manage airline equipment inventory and handle ordering as needed.
• Complete customs paperwork and ensure compliance with all regulations.
• Use ACE and other airline systems to process and track flight information.
• Perform administrative tasks and assist with other duties as assigned

Knowledge, Skills and Experience

• Must be able to read, write, and speak English
• Strong analytical, verbal, written, interpersonal and organizational skills
• Ability to relay updates to airline partners, drivers, and internal teams accurately and professionally.
• Must possess interpersonal communication and customer service and high level of professionalism
• Ability to complete flight paperwork, catering logs, and system entries with precision.
• Must be able to apply safety standards and guidelines: follow all Ramp Safety, AOA Safety & Security Rules and Regulations
• Must be able to work in extreme heat and/or cold environment
• Must be able to walk/stoop/bend/stand for entire work shift
• Must have good organizational skills and adaptable to frequent changes
• Must be able to use fingers & hands to handle equipment
• Must be flexible to work in a 24/7 environment (including nights, weekends, holidays subject to change)
• High School Diploma or equivalent
• Must have valid driver’s license with safe driving record; CDL a plus
• Must successfully complete on-the-job driver training program and obtain a SIDA and Customs Seal
• Must have ability to work under pressure while maintaining composure
• Must be a team player, with the ability to work a flexible schedule